鲁达 包裹已经投妥Dear friend,
I have tracked your package, it has delivered. If you have any problem about the product, please let me freely know it.
I hope you can enjoy it and shop for anything from my store again. Please share your opinion about the product itself by leaving a
product review on the product page and also rate us as a seller on Amazon by leaving feedback. Best Regards to you and your family.
Sincerely,
XXX
2.针对客户取消的订单
Dear friend,
I notice that you ordered the item, however, the order was canceled later. To pursue the high standard of customer service,
can you please let me know for what reason that the order was canceled, and how I can help you to improve our buyer’s purchasing
experience? Thank you.
Sincerely
XX
发了上封邮件，客户回复了
Dear friend,
Thanks for your reply, I hope you can enjoy it and shop for anything from my store again. if you have any other issues with the product,
you can contact us at any time. Have a nice day.
Sincerely,
XXX
3.包裹未显示妥投
Dear friend,
Did you receive your product? If you have any problem about the product, please let me freely know it. I hope you can enjoy it
and shop for anything from my store again. Best Regards to you and your family.
Sincerely,
XXX
4.包裹正在派送的路上
Dear friend,
I have tracked your package, it is now on the way to you, you will receive your package recently. Hope you can like it, my friend.
If you have any issues about the product, please let me freely know it. Best Regards to you and your family.
Sincerely,
XXX
或者
Dear friend,
I have tracked your package, it is being transported, please wait for it patiently. Hope you can like it, my friend.
If you have any other issues with the product, please let me freely know it. Have a nice day.
Sincerely,
XXX
5.给老客户推新品
Dear friend,
First of all, thank you very much for purchasing products in my shop. I am willing to provide you with the best products and
services. I regard you as a VIP customer of my shop. The New product XXX in my shop. I hope you can like it.
At the same time, in order to give back to our old customers, I will give you a certain discount. Enter the promotion code “XXXXXXXX”
when you payment,you will enjoy the discount on the products (B0XXXXXXX).Have a nice shopping.
Sincerely,
XXX
6.针对客户说我们的产品和服务不错，可以进行催评
Dear friend,
Glad to hear that you are happy with our product and service. Please take a few seconds to review our product on the
product page, and also rate us as a seller by leaving a seller . Best regards to you and your family.
Sincerely,
XXX
或者
Dear friend,
I'm so happy that you could be satisfied with our products and share your opinion about the product itself by
leaving a product review on the product page and also rate us as a seller on Amazon by leaving feedback.
Sincerely,
XXX
7.针对客户申请退货（产品丢失或者损坏）
(1)Dear friend,
I am really sorry ,you did not receive the xxx.As a professional seller ,we check the conditions before sending item out. I will
resent the xxx free for you ,will it be OK ?please tell me,I am an honest seller ,hope you can like my regards to you
and your family.
Sincerely,
XXX
或者
(2)Dear friend,
I am really sorry for that you receive an unsatisfied product,i don't know what happened when the product was shipped,i guess
it must be inevitably long ship to Amazon Ware are an honest seller,we will resent it to you for free,will it be OK?
If you will,please let me know.I hope we can have cooperation with you.Best regards to you and your family.
Sincerely,
XXX
(3)针对客户没有回复上封邮件，写以下这封邮件
Dear friend,
I am really sorry, you did not receive the complete XXX. I will fully refund for Order: 111-XXXXXXX-0835XXX, please check it.
You don't need to return the original product to me. Then I will close the Return requests, if you have any issues, you can contact us
at any time. If you need other products, you can order from my store again., thanks for your cooperation.
Sincerely,
XXX
8.针对客户发邮件过来说产品破损
Dear friend,
Can you please sent some digital pictures of the issue that you mentioned, because we are doing online business and could not
be there to check the issue, hope your pictures can help us make sure what happened and offer the best solutions.
Sincerely,
XXX
9.针对买家拒收邮件，给买家发第二遍就能收到------用邮箱发邮件，主题标题加Important售后服务回访，亚马逊系统就可以开放给买家收到了
***多去参考亚马逊卖家支持的索评邮件，亚马逊卖家支持的每个Case我们都可以好好学习下
10.让买家改差评（一定要先帮买家解决好问题，解决完了之后客户满意了再让其改评价）
Dear friend，
I hope that you are generally happy with the solutions that we offered to solve this problem for you, it has been a great time to do business with you.
I notice that you left a negative feedback for the transaction, can you please take a few seconds to change the negative feedback in your end?
Here it is the way of how you can do this.
Sincerely,
XXX
11.Q:客户询问产品的质量怎么样？（eg：How is the quality of XXXXX？）
A：Our product will be strictly inspected before it is sent out, and the feedback from the customer is good.
12.针对订单没有物流跟踪信息，买家也一直没有收到货物
Dear friend，
As a professional seller, we check each package when ship it out, however, because we use a 3rd party carrier to deliver the item, the shipping is out of our control,
there may be something wrong happens during the long transit inevitably and caused the delay or item lost issue. We can arrange to resend or refund to you.if you kindly please tell me.
Sincerely,
XXX
13.买家地址写错，货已经发出去了
Dear friend，
I have already sent your package out，if you cannot receive your package late period, you can contact us at any time. Have a nice shopping.
Sincerely,
XXX
14.客户询问能否在**日期之前送达
Dear friend,
Thanks for ordering, once the order passes the pending, I will send your package out immediately, actually, we use USPS first class international service to deliver your package,
the shipping time is about 7-15 business days for the delivery. Hope you can like the product. if you have any issues about the product, please let me freely know it.
Sincerely,
XXX
15.包裹面单打印出来了，忘记给买家发
Dear friend,
I have tracked your package, it may lose on the delivery. As a professional seller, we check each package when ship it out, however, because we use a 3rd party carrier to deliver the item,
the shipping is out of our control, there may be something wrong happen during the long transit inevitably and caused the delay or item lost issue. We can arrange to resend or refund to you.will it be Ok?
please tell me, tks.
Sincerely,
XXX
16.针对产品缺货，需及时下架该产品
Dear friend,
We learned from the warehouse management staff that there was a problem with the quality of the product, so the package was not sent out, and I will give you a full refund. Since you are our old customer,
if you need other products in my store, please inform me I can give a certain discount. Thanks for your cooperation. Have a nice day.
Sincerely,
XXX
17.客户开了申请退货按钮（卖家需在2天之内响应，不要随意关掉不然“退货不满意率”指标容易上升）
Dear friend,
Thanks for your kindly understand,I will resent the "XXX " for you I sent your package out, I will give you the New Tracking Number,if you have any other issues,please let me freely know it.
Then I will close the return request,if you like other products from my store ,you can also tell me ,I will give you a certain discount for you.Have a nice day.
Sincerely,
XXX
18.订单显示妥投，买家说没收到，给买家重发一个
Dear friend,
This is your New Tracking Number: LNXXXXXXXXXXCN, I will send this package to the post office tomorrow. if you have any other issues with the product late period, you can contact us at any time.
Tks for your cooperation. Have a nice weekend.
Sincerely,
XXX
19.针对“客户服务不满意率”上升——客户点击邮件为unhelpful
Dear friend,
I have tracked your package, it is now on the way to you, you will receive your package recently. Hope you can like it, my friend. If you have any issues about the product, please let me freely know it.
Best Regards to you and your family. If you convenient, please Click this email to be helpful，it's important for us to improve customer's experience. I hope we can have cooperation with you. Have a nice day.
Sincerely,
XXX
20.针对客户下单之后，因客户自己原因不想要该产品，申请退货
Dear friend,
Thanks for your ordering，I will fully refund the order for you. If you have any other issues, please let me freely know it. Then I will close the return request, if you like other products
from my store, you can also tell me, I will give you a certain discount for you. Have a nice day.
Sincerely,
XXX